At gapwin, your privacy is a core responsibility, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used and stored, and what rights you hold over your information as a player on our Bangladesh-focused platform.
Privacy Principles
These six principles summarise our approach to data privacy. The full legal detail follows in the policy document below.
gapwin collects only the personal data that is strictly necessary for account management, KYC compliance, payment processing, and regulatory obligations. We do not harvest data for its own sake.
All data transmitted between your device and gapwin's servers is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent over an unsecured connection.
gapwin does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service providers operating under strict confidentiality agreements.
You may request a full copy of the personal data gapwin holds on your account at any time. Requests are processed within 30 days of receipt and fulfilled at no charge.
Subject to legal retention obligations, you have the right to request deletion of your personal data. Accounts closed by request will have identifiable information erased within a reasonable timeframe.
Promotional communications from gapwin are always opt-in. You may withdraw consent for marketing emails, SMS, or push notifications at any time through your account settings or by contacting support.
By using gapwin you acknowledge and accept the terms of this Privacy Policy.
This Privacy Policy ("Policy") describes how gapwin ("gapwin", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who register for or use the online gaming platform accessible at https://gapwin.net ("Platform"). gapwin is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles.
By creating an account on the gapwin Platform or by continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Platform immediately.
This Policy should be read alongside the gapwin Terms & Conditions, which are incorporated by reference and available at gapwin.net/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
gapwin acts as the data controller in respect of all personal data collected via the Platform. As data controller, gapwin is responsible for determining the purposes and means of processing your personal data, and for ensuring that such processing is carried out lawfully, fairly, and transparently.
All enquiries relating to this Policy, your personal data, or your data protection rights should be directed to the gapwin Data Protection contact at [email protected]. Please include "Data Privacy" in the subject line of your enquiry to ensure prompt routing to the relevant team.
gapwin collects personal data in a number of categories, depending on how you interact with the Platform. The categories of data we may hold about you are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address (city/district, e.g., Dhaka, Chittagong, Sylhet) | Account communication, support, transaction notifications |
| Financial Data | bKash account number, Nagad account number, Rocket number, bank account details, transaction history | Payment processing, deposit and withdrawal handling, fraud prevention |
| Technical Data | IP address, browser type and version, device type, operating system, session identifiers, time-zone setting (BST UTC+6) | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, bet amounts, login timestamps, feature interactions | Service improvement, responsible gaming monitoring, analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Quality assurance, dispute resolution, record-keeping |
| Marketing Preferences | Opted-in/opted-out status for email, SMS, and push notifications | Managing promotional communications in line with your preferences |
gapwin does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where such data is voluntarily provided by a Player in the context of a responsible gaming self-exclusion request (e.g., disclosure of a gambling-related health concern). Any such data is handled with enhanced care and is used solely for the stated responsible gaming purpose.
4.1 Directly from You. The majority of personal data gapwin holds is provided directly by you during the account registration process, KYC verification submissions, deposit and withdrawal transactions, contact with our customer support team, and any voluntary participation in promotions or surveys.
4.2 Automatically. When you access and use the gapwin Platform, certain technical and usage data is collected automatically through server logs, session tracking technologies, and cookies. This includes your IP address, device identifiers, browser characteristics, and activity patterns within the Platform. See Section 8 (Cookies) for further details.
4.3 From Third Parties. In limited circumstances, gapwin may receive personal data from third-party sources, including identity verification services used to support KYC checks, payment processors such as bKash, Nagad, and Rocket who provide transaction confirmation data, and fraud prevention and anti-money-laundering screening services. Data received from third parties is used exclusively for the purposes described in this Policy.
gapwin processes your personal data on one or more of the following legal bases:
gapwin uses the personal data it collects for the following purposes:
gapwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your separate consent or establishing another valid legal basis for doing so.
7.1 Service Providers. gapwin shares personal data with a limited set of trusted third-party service providers who assist in operating the Platform. These include payment gateway and mobile wallet processors (e.g., bKash, Nagad, Rocket, Upay), identity verification and KYC service providers, customer support platform providers, fraud prevention and cybersecurity services, cloud hosting and data storage providers, and game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All service providers are bound by contractual data processing agreements that require them to maintain the confidentiality and security of your personal data and to process it only for the purposes instructed by gapwin.
7.2 Legal Disclosure. gapwin may disclose personal data to law enforcement agencies, government bodies, regulatory authorities, or courts where required to do so by applicable law, court order, or legal process. We may also disclose data where necessary to protect the rights, property, or safety of gapwin, its players, or the public.
7.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of gapwin's business assets, personal data held by gapwin may be transferred to the successor entity. You will be notified of any such transfer and of any material change to this Policy that results from it.
7.4 No Sale of Data. gapwin does not sell, rent, lease, or otherwise trade your personal data to any third party for their independent commercial use or marketing purposes. This is an absolute commitment and is not subject to any exceptions.
8.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently and to provide analytical and functional information to site operators. gapwin uses both first-party cookies (set directly by gapwin) and third-party cookies (set by our trusted service providers).
8.2 Types of Cookies We Use.
8.3 Managing Cookies. You may control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may prevent you from accessing certain features of the gapwin Platform. Information on managing cookies is available through your browser's help documentation.
gapwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Where retention beyond these periods is required by a specific legal obligation, court order, or ongoing investigation, gapwin will retain the relevant data for the duration of that requirement and then securely delete it.
gapwin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While gapwin implements robust security practices, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gapwin will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
As a Player whose personal data is processed by gapwin, you have the following rights in respect of your personal data:
To exercise any of these rights, please contact the gapwin data protection team at [email protected] with the subject line "Data Rights Request". gapwin will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
The gapwin Platform is strictly for adults aged 18 years and above. gapwin does not knowingly collect or process personal data from any person under the age of 18. If gapwin becomes aware that personal data has been collected from a minor, the associated account will be closed immediately, all data will be deleted, and any deposits will be returned.
If you believe that a person under 18 has registered on the gapwin Platform, please notify us immediately at [email protected]. We take child protection seriously and will act on all such reports promptly.
The gapwin Platform may contain references to third-party game providers and payment services. While gapwin selects its partners carefully, we are not responsible for the privacy practices of any third-party service whose interface or brand you may encounter while using the Platform. This Policy applies exclusively to data processed by gapwin on the gapwin Platform. We encourage you to review the privacy policies of any third-party service providers you interact with independently.
gapwin reserves the right to update or amend this Privacy Policy at any time. All amendments will be posted on this page with an updated effective date. Where changes are material — for example, a significant change to the categories of data collected or to the purposes for which data is used — gapwin will notify active Players via their registered email address or through an in-platform notification prior to the changes taking effect.
Your continued use of the gapwin Platform following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure and data deletion in accordance with Section 11.
If you have any questions, concerns, or complaints regarding this Privacy Policy or gapwin's handling of your personal data, please contact us through any of the following channels:
Your privacy matters to us. gapwin is committed to maintaining the highest standards of data protection for all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you ever have concerns about how your data is being handled, please reach out — we are here to help.
Now that you know how gapwin protects your privacy, explore the casino, check our FAQ, or log in to your account to start playing.